Shipping & Returns

USA Shipping Information:

We ship using the United States Postal Service.

Please note that due to COVID-19 there are delays with the USPS service. We will ship fast, but ask that you be patient with them as they work hard to get you your items.

  • First Class Shipping: 7-10 business days  (FREE on orders over $45! cannot be combined with other promo codes)
  • Priority Shipping: 3-5 business days
  • Express Shipping: 1-2 business day

    NOTE: Custom Made Items will take longer to arrive. You'll want to add the creation time (listed in red under the item description) to the transit time. (if the artist takes a week to make an item, you'll want to add a week to your ship time).

    International Shipping Information

    Please note that due to COVID-19 there are delays with the USPS service. We will ship fast, but ask that you be patient with them as they work hard to get you your items.

    We ship using the United States Postal Service.

    • First Class Shipping: 4-6 WEEKS. This method has NO tracking and can sometimes take as long as 8 weeks to arrive (though rarely!) 
    • Priority International: 2-3 WEEKS. Includes tracking and insurance! 

    NOTE: Custom Made Items will take longer to arrive. You'll want to add the creation time (listed in red under the item description) to the transit time. (if the artist takes a week to make an item, you'll want to add a week to your ship time

      All pricing is in USD.

      **Please remember that your country may charge you extra duty and customs fees that Shana Logic is not responsible for. Each country is different so please make sure to consult your countries customs before ordering.

      Where is my order?
      International shipping can be very slow. Especially in countries like Canada or France, your item can take up to 2 months to arrive. Most items arrive within 3 weeks of your ordering it. Please remember that items that are made to order will take even longer as you have to add that to the ship time.

      *If your item has shipped and you haven't received it within 2 months please Email us so we can try and find out some information for you. 

      I want to talk to someone about an order I placed--Who can help me?
      Not a problem! Email us (we are super fast at responding - trust me!)

      Returns & Exchanges

      Need to return or exchange something? No problem! 

      We accept returns on most items*. If your item is in unused perfect condition, you can send it back for a full refund within 30 days of receiving it. We can also exchange your items as well! Email us for the return form.

      *ShanaLogic is not responsible for shipping costs for returns, exchanges and/or edited orders.

      Exceptions: We do NOT except refunds on these items:
      - Made to order Items (Custom rings)
      - Masks (due to COVID-19 we do not accept returns on masks)
      - Original and limited edition fine art
      - Shipping fees (unless the mistake is on our end)
      - Giftwrap (obviously;-)

      If you are unhappy with an item you received, please email us immediately! Quality is important to us and we want to make sure you are a happy camper (err...shopper:-)

      Who can I talk to about my return?
      Feel free to email shana and I will do my best to take care of you! Remember, our items are handmade and we run a small shop but we really do want you to love us so send us an email!