We're back with the best handmade jewelry & actually indie items!

Shipping & Returns

USA Shipping Information:

We ship using the United States Postal Service.

  • First Class Shipping: 7-10 business days  (FREE on orders over $50! cannot be combined with other promo codes)
  • Priority Shipping: 3-5 business days
  • Express Shipping: 1-2 business day

    NOTE: Custom Made Items will take longer to arrive. You'll want to add the creation time (listed in red under the item description) to the transit time. (if the artist takes a week to make an item, you'll want to add a week to your ship time).

    International Shipping Information

    Please read below to learn about our shipping policies.

    Some of the international countries we ship to:
    - Canada
    - UK
    - Australia
    - New Zealand
    - France
    - Italy
    - Mexico
    - Brazil
    - South Korea
    (and more!)
     

    We ship using the United States Postal Service.

    • First Class Shipping: 4-6 WEEKS. This method has NO tracking and can sometimes take as long as 8 weeks to arrive (though rarely!) 
    • Priority International: 2-3 WEEKS. Includes tracking and insurance! 

    NOTE: Custom Made Items will take longer to arrive. You'll want to add the creation time (listed in red under the item description) to the transit time. (if the artist takes a week to make an item, you'll want to add a week to your ship time

      All pricing is in USD.

      **Please remember that your country may charge you extra duty and customs fees that Shana Logic is not responsible for. Each country is different so please make sure to consult your countries customs before ordering.

      *IMPORTANT UPDATE FOR ENGLAND & UK SHOPPERS:
      ShanaLogic.com will ship to England & the UK but please read: It has come to my attention that England has changed their customs laws, requiring additional duties and taxes on orders that might not have been charged before. Please make sure you are aware of these fees before you order. 

      Where is my order?
      International shipping can be very slow. Especially in countries like Canada or France, your item can take up to 2 months to arrive. Most items arrive within 3 weeks of your ordering it. Please remember that items that are made to order will take even longer as you have to add that to the ship time.

      *If your item has shipped and you haven't received it within 2 months please Email us so we can try and find out some information for you. 

      I want to talk to someone about an order I placed--Who can help me?
      Not a problem! Email us (we are super fast at responding - trust me!)

      I don't see my country on your checkout list. Can I still order?
      Yes! If you wish to place an order, please email theshop (at) shanalogic (dot) com

      Returns

      Returns & Exchanges

      Need to return or exchange something? No problem!

       
      We accept returns on most items*. If your item is in unused perfect condition, you can send it back for a full refund within 30 days of receiving it. We can also exchange your items as well! Just print out this return form and include it with your return or exchange. (if you'd like help with your exchange or return, email us and we'll get back to you in a few hours!)

      *ShanaLogic is not responsible for shipping costs for returns, exchanges and/or edited orders.

      Exceptions: We do NOT except refunds on these items:
      - Made to order Items (Custom rings)
      - Masks (due to COVID-19 we do not accept returns on masks)
      - Original and limited edition fine art
      - Shipping fees (unless the mistake is on our end)
      - Giftwrap (obviously;-)

      If you are unhappy with an item you received, please email us immediately! Quality is important to us and we want to make sure you are a happy camper (err...shopper:-)

      Who can I talk to about my return?
      Feel free to email theshop (at) shanalogic (dot) com and Shana (meeee!) will do her best to take care of you! Remember, our items are handmade and we run a small shop but we really do want you to love us so send us an email!

      How long will it take for me to get my money refunded?
      Normally it takes 1-2 business days from the time we receive your return.

      I chose the wrong size-- Can I exchange it for a different size?
      Sure! Send us an email and we'll arrange a swap if we can! Just print out this return/exchange form and include it with your items.

      I liked my item but want to exchange it for something else-- Can I?

      Of course! Just print out this return/exchange form and include it with your items. *It's easier if you email us first to let us know-- that way we can make sure the item you'd like is in stock. Please email theshop (at) shanalogic (dot) com

      My item was made just for me-- can I return it?
      Sorry but no:-) The artist spent time and resources to make their items and if it's made just for you, we can't sell it to anyone else.